Returns and Exchanges

30-Day Return Policy 

We accept returns within 30 days of you receiving your order. Only products purchased through the official sterlingbymusicman.com website are eligible for return. In order to return an instrument, it must be repackaged in its original condition with the Sterling by Music Man box and the gig bag (if applicable). We’re unable to accept incomplete or improperly returned instruments.

We charge a $25.00 handling fee per product that will be deducted from the return credit. For U.S. orders, we'll cover the return shipping fee, but any original amount paid for shipping is nonrefundable.

INTERNATIONAL RETURNS

Customers making international returns from outside the United States are responsible for covering their return shipping fees. Sterling by Music Man will provide the shipping label, but the cost for return shipping will be deducted from the total refund amount. 

The $25.00 USD handling fee still applies for international returns. Any original amount paid for shipping, duties, and taxes is nonrefundable. 

Return Process

Step 1 

Contact info@sterlingbymusicman.com to request a return. In your email, please include the order number that’s found in your order confirmation email.

Step 2 

You’ll receive a prepaid shipping label via email from our customer support team. Please follow the instructions given in the email to properly label and ship the instrument back to us.

Step 3

Place your instrument inside the gig bag and pack it into the original Sterling by Music Man shipping box. Download and print the shipping label and affix to the shipping box. Make sure any other shipping labels have been removed or completely covered.

Step 4

Drop the shipping box at a local FedEx location. To find the drop-off location nearest to you, please use FedEx’s Location Finder.

Once your instrument is checked at our office, your refund will be processed within 3–5 business days. Any other questions? Contact us at info@sterlingbymusicman.com.